Shipping & Returns Policy
Our goal is to make sure you get your products and love them as much as we do.
Shipping Rate & Methods
*FREE Standard Shipping on US orders of $49.00 or more (excluding taxes and after discount).
48 Continuous US States
2-4 business days
2nd Day Air
Next Day Air
2 business days
1 business day
Orders placed by 10am CST, Monday thru Friday, will be processed and shipped the same day. Orders received on the weekend or holidays will be processed the next business day. All orders are shipped from Dallas, Texas USA.
Alaska, Hawaii, and Puerto Rico
FREE shipping for Alaska, Hawaii, or Puerto Rico orders of $99.00 or more (after discount).
All other orders have a flat rate fee of $14.95. These orders are shipped via USPS Priority Mail and typically arrive within in 3-5 business days.
FREE shipping for Canada orders of $199.00 or more (after discount).
All other orders have a flat rate fee of $19.95. These packages are shipped via UPS Ground and typically arrive within in 5-10 business days.
On all orders going to Canada, the recipient is responsible for all Import Fees (e.g. customs fees, taxes, and brokerage charges). On some occasions out of Colleen Rothschild Beauty’s control, Customs can delay delivery of a package up to 30 days. Refused packages will not be refunded.
All Other Countries
FREE shipping for all International orders of $299.00 or more (after discount).
All other orders have a flat rate fee of $39.95. These packages are shipped via USPS Priority Mail and typically arrive within 6-10 business days.
Orders shipped outside the U.S. may be subject to Customs inspections and/or fees according to the regulations of the destination country. Recipient is responsible for all Import Fees (e.g. customs fees, taxes, and brokerage charges). On some occasions out of Colleen Rothschild Beauty’s control, Customs can delay the delivery of a package up to 30 days. Refused packages will not be refunded.
Shipping and Handling Fees are non-refundable.
All shipping services are not available in all areas. For further information please contact firstname.lastname@example.org.
When necessary, colleenrothschild.com reserves the right to change your delivery method at no additional cost.
Out of Stock Items
For shipments within the U.S.
We’ll notify you via email if an item from your order is out-of-stock. Any out-of-stock items will ship separately once they become available, typically within 10 business days. There are no additional shipping charges. If you have questions, please contact email@example.com
For shipments outside the U.S.
We’ll notify you via email if an item from your order is out-of-stock. Your complete order will ship as soon as the out-of-stock item becomes available. Out-of-stock items typically ship within 10 business days. If you prefer to cancel the out-of-stock item, please contact firstname.lastname@example.org
Return Policy: 30-Day Money Back Guarantee
Your satisfaction is important to us so if you are not pleased with your Colleen Rothschild skincare purchase for any reason, please return it for a full refund or exchange on the cost of your purchase.
To qualify for a full refund the return must be postmarked within 30 days of receipt of the order. The product must be shipped back in its original container along with at least half of its unused contents. If an order consists of a free gift, product, or samples, they must be included in the return to receive a full refund. Please follow the return procedure as detailed below.
Colleen Rothschild hopes that you will be delighted with your purchase. However, if for any reason you are not completely satisfied we are happy to offer a full refund, exchange or replacement on all goods returned for the original cost of the purchase.
To qualify for a full refund the return must be postmarked within 30 days of receipt of the order. The product must be in its original packaging and in unused condition. For your protection in case the product is broken during transportation, we recommend taking a photo of the product before shipping as proof and emailing it to email@example.com. Please follow the return procedure as detailed below.
Please follow the steps below to ensure proper returns processing.
1. Please include in your return package: your invoice and a note with your reason for return; name, address and phone number; and the method of payment used for your purchase.
2. All returns should be addressed to:ROTHSCHILD BEAUTY GROUP, LLC ℅ Returns Department PO BOX 700882 DALLAS, TX 75370
Customer is responsible for all return shipping costs. For your protection and to ensure prompt delivery, we recommend that you insure your return and ship using USPS. We are not responsible for return packages that may be lost or damaged in transit. We apologize that the original and return shipping and handling fees are not refundable.
3. Your return will be processed promptly upon its arrival. Refund will be applied to your original payment method within 7 business days of the receipt of the return. An email will be sent to confirm receipt and processing of your return.
- Make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact Colleen Rothschild Customer Service at (toll free) 1-855-232-5900 or email firstname.lastname@example.org.
- Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment and the right to deny multiple refunds on products purchased and returned more than once.
- Only products purchased online at ColleenRothschild.com may be returned for refund. If you have purchased Colleen Rothschild products through another retail location, please contact that specific retailer for their return instructions.
- A full refund will be issued on a return that included a FREE product, gift or deluxe sample ONLY if the return is made within 30 days of original ship date on the invoice and ONLY if the FREE product, gift or deluxe sample accompanies the return.
- Colleen Rothschild is an online retailer. Please note that we are unable to process walk-in returns.
For questions regarding your order, contact us at:
- Email inquiries: email@example.com
- Telephone inquiries: customer service, (toll free) 1-855-232-5900