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    What is your return policy?
    We have a great 30-day return policy. Read more about it here

    Can I add a product to my order?
    Due to safety regulations to protect your credit card information, we cannot add products to an order that has already been placed. 

    How do I cancel my order?
    Please email as soon as possible so that we can cancel your order before it ships. Our orders typically ship the same day that they are placed, but we will try out best to honor your request.

    What if I have a damaged product in my order?
    Please email us at with your order number and photos of your damaged products. We will send you a replacement ASAP! 

    Where do I apply my discount code?
    After adding all of your items to your Shopping Cart, click CHECK OUT on the Shopping Cart page. You will be taken to a new page to collect your contact information.

    On the right hand side, you should see a box for "Gift Card or Discount Code". Type in your code, click APPLY, and your discount should appear below. 

    What if my discount code isn't working?
    Double check that the discount code you are using applies to the items in your cart. Often, items that are already on sale will not qualify for an additional discount. 

    Do you have samples available to giveaway?
    Unfortunately, we do no have samples available to send out. 

    We do however have a great 30-day return policy, which allows you time to try the products and if you are unhappy with the results you may send them back for a full refund. You can read more about our return policy here

    The Discovery Collection is also a great way to sample several products at a low price. 

    Are your products cruelty free?
    Colleen Rothschild Beauty has a cruelty-free philosophy. We do not conduct animal testing with our products or ingredients nor do we ask others to test on our behalf.

    Are your products gluten free?
    Colleen Rothschild products are not certified gluten free.

    If there is a particular product that you are interested in, we include a complete ingredient list on each product page. However, if you don't find what you are looking for, please don't hesitate to contact us.

    Are your products vegan?
    Colleen Rothschild products are not certified vegan. 

    If there is a particular product that you are interested in, we include a complete ingredient list on each product page. However, if you don't find what you are looking for, please don't hesitate to contact us. 

    Are your products considered natural?
    Colleen Rothschild high-performance products combine a perfect blend of potent plant botanicals and advanced scientific ingredients from around the world. Every ingredient is selected for its efficacy and safety. 

    All of our products are formulated without:
    -SLS/SLES Sulfates

    What is the percentage of retinol in your Retinol Treatment Complex?
    All of our products are formulated to be highly effective and provide optimal results. We are unable to supply our exact percentages, as this is a part of our proprietary formulation.

    My product looks a little different than before. Did the formula change? Does it work the same?
    Our skincare products are made using a variety of natural and botanical ingredients. Natural ingredients are not uniform. Slight changes in color or fragrance are simply a result of natural variations in the materials used to make our products. This in no way impacts the effectiveness of the ingredients.

    Are your products safe to use while pregnant or breastfeeding?
    Most of our products are safe for topical use if you are pregnant or breastfeeding.

    However, please note that it is not recommended to use any type of retinol during pregnancy or breastfeeding. We recommend consulting your doctor on all of your current skincare products or if you are making any changes in your skincare routine. 

    What products do you recommend for rosacea?
    We recommend trying the Radiant Cleansing Balm, Sheer Renewal Cream, and Vitamin C Treatment Complex, all formulated with ingredients that can help calm and soothe redness. With any medical condition, we always recommend consulting with you doctor when trying a new product. 

    What is the recommended routine for the Discovery Collection?
    Radiant Cleansing Balm - Use the Balm in the morning to balance skin.
    Sheer Renewal Cream - Provides oil-free, weightless hydration. It also works as a great makeup primer!

    Radiant Cleansing Balm - Use the balm in the evening to dissolve eye and face makeup, clear congested pores, and remove impurities. Leaves skin balanced, soft, and radiant.
    Dual Enzyme Polish - Use 1 to 2 times per week after cleansing to slough dull skin from the surface.
    Clarifying Detox Mask - Use 1 to 2 times per week after cleansing to remove trapped dirt and debris.
    Extreme Recovery Cream - This rich moisturizer is best used in the evening. Next-generation ingredients help fight the signs of fine lines and wrinkles.
    Face Oil No9 - Acts as a moisturizer and is ideal for evening use when your skin is most receptive to renewal. When skin is feeling extra dry, layer over the Extreme Recovery Cream. 

    Can I find your products in any storefronts?
    Currently, Colleen Rothschild is an online only brand. 

    From time to time, we may host a pop-up shop in your neighborhood. Sign up for our eNewsletter to find out if we are coming to a city near you! 

    What is Level E3?
    Level E3 is a proprietary delivery system technology that helps key ingredients work more effectively - to penetrate deeper, last longer, and work smarter.